Terms and Conditions
Please review our terms and conditions carefully. We make every effort to work with our clients to ensure a smooth travel experience, and that includes reasonable terms and conditions to travel.
PAYMENTS, CANCELLATIONS AND REFUNDS
To reserve space for any RaceQuest event, a $500 per-person deposit is required. Deposits are non-refundable and non-transferable, except in the unlikely event that RaceQuest must cancel the event. In this case, your deposit and all additional monies paid to us will be refunded to you.
After your booking is requested, your credit card will be charged $500 per person. The balance of your trip will be charged in up to two separate installments. Please review each tour or camp's terms regarding due dates for your balance. Travel insurance is strongly recommended to mitigate any possibility of financial loss in the event you are unable to attend any event you have booked through us.
Cancellations are very costly for international travel and usually do not occur in time for re-sale of the cancelled accommodation and services. If cancellation is received in writing to RaceQuest Travel on or before the final due date given for each trip, the non-refundable, non-transferable deposit ($500 per person) will be retained and additional payments will be refunded to you. For cancellations received on or after the final due date given for each trip, a 100% cancellation fee will apply. Leaving a trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a trip. No refunds will be given for unused hotel rooms, meals, sightseeing trips, or other tour arrangements.
After making a reservation, the participant will receive confirmation of trip deposit via email. All pre-trip information, invoices, insurance information, a detailed Traveler Information Form (including a Release From Liability Agreement that you must agree to upon booking), and other information needed to prepare for the trip will be provided to you via your online booking. Final itinerary details will be sent to each client prior to departure.
DELAYS AND COST INCREASES
We will not be responsible for providing any reimbursement for delays in the trip due to bad weather, transportation delays beyond our control, or government intervention. Regarding all transfers, it is the responsibility of all athletes and guests to be at the communicated meeting place at the appointed time whenever shuttle or transfer services are indicated. We will not provide any reimbursement for any services offered but not utilized by client, including transfers. While we will do everything possible to maintain our listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given prior to final invoicing.
Trip cancellation insurance is available at an additional cost and is strongly recommended. If you need a referral for trip cancellation insurance, please visit www.travelinsurance.com to obtain multiple estimates. For more information, you may also contact us with an email to firstname.lastname@example.org.
All of our accommodations (hotels, cabins, guest houses, tents, and cruise cabins) are based on double occupancy, as noted in our brochures ("Twin Share" or "Double Occupancy" meaning a maximum of 2 adult travelers per room). If the participant prefers single accommodations, he/she must pay a single supplement fee, which is noted and included in the Single Occupancy pricing and in the stated tour materials. If the participant is traveling alone and wishes to share accommodations, we can assign him/her a roommate upon written request. If there is no one with whom the participant can share, he/she will be required to pay the single traveler, single occupancy fee.
The itineraries, staff, and services presented in this website and our promotional materials (brochures, emails, and social media notices) are subject to modification and change. We reserve the right, without penalty, to make changes in a published itinerary whenever, in our judgment, conditions warrant, or if we deem it necessary for the comfort, convenience, or safety of all participants.